Frequently Asked Questions.
Products & Ingredients.
What are your products made from?
All Nectar & Bee products are handcrafted in small batches using natural ingredients chosen for their therapeutic properties. We use essential oils, botanical extracts, natural butters, and mineral-rich salts. Each product listing includes a full description of key ingredients.
Are your products vegan?
Many of our products are available in vegan options — look for the ‘Vegan Option’ toggle on individual product pages. Some products contain honey, beeswax, milk, or goats milk, which are clearly listed in the descriptions.
Are your products tested on animals?
Absolutely not. Nectar & Bee is proudly cruelty-free. We never test on animals and only use ethically sourced ingredients.
How should I store my bath bombs and shower steamers?
Keep them in a cool, dry place away from moisture. If stored properly, they’ll last 6–12 months. We recommend using them within 3 months for the best fizz and fragrance.
Ordering & Shipping.
Where do you ship?
We currently ship Australia-wide. Shipping costs are calculated at checkout based on your location and order weight. We’re working on international shipping — stay tuned!
How long does shipping usually take?
Orders are typically dispatched within 2–3 business days. Standard shipping within Australia takes 3–7 business days depending on your location.
Can I track my order online?
Yes! You’ll receive a tracking number via email once your order has been dispatched.
Gift Sets & Wrapping,
What is the build your own gift set?
Our Gift Set builder lets you choose 3–5 products to create a personalised gift bundle. You can add gift wrapping ($5 AUD) and include a personalised card message for that extra special touch.
Can I add gift wrapping?
Yes! You can add gift wrapping (+$5 AUD) and a personalised card message to any individual product on its product page. You can add this during the checkout process.
Subscriptions.
How do subscriptions work?
Choose your favourite products and select Monthly, Quarterly, or Annual delivery frequency. Your products will be automatically sent to you on your chosen schedule. You can modify or cancel your subscription at any time by contacting us.
Can I customise my subscription?
Absolutely! You choose exactly which products go into your subscription. Want to mix bath bombs, shower steamers, and body care? Go for it!
Returns & Support.
What is your return policy?
Due to the handmade and personal nature of our products, we cannot accept returns on opened items. If your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
How can I contact you?
Email us at Bernice@nectarandbee.com.au or call 0403 903 157. We’re also on Instagram (@nectar_and_bee) and Facebook (Nectar & Bee). We aim to respond within 24 hours.

