Beeswax Candles
Beeswax Candles
Beeswax Candles
NECTAR & BEE
Replacement, Returns & Refund Policy
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If your purchase is damaged, I am happy to refund under the following circumstances.
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To be eligible for a refund under the Australian Consumer Law your item must be faulty or damaged.
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Please notify me within 7 days from the date of receipt.
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Please provide proof of purchase.
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Please provide photographic evidence of fault or damage.
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The purchase must also be unused and in the same condition that you received it and it must also be in the original packaging.
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If it is a present, please ask the person who brought it to send the proof of purchase or they can apply for a replacement or refund on your behalf,
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If 7 days have gone by since your receipt of purchase, unfortunately we cannot offer you a refund or exchange under change of mind.
Important: Customers are responsible for paying shipping costs to return their order.
Additional non-returnable items:
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Sale items
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Gift Cards
Refunds (if applicable)
When your purchase is received and inspected, we will send you an email to let you know you that we have
received your returned item. You will be notified of approval or rejection of your refund.
Once approved, your refund will be processed, and a credit will be applied to your credit card or original
method of payment.
Late or missing refunds (if applicable)
Refunds do take a while to appear on your account as they are processed by your credit card company to
your bank, So please check with these providers first if it is taking too long. But please contact me at
service@nectarandbee.com.au if no refund appears on your statement.
Replace
If you would prefer a replacement instead of a refund the same faulty/damaged criteria applies . Follow
the above procedures but indicate that you would like a replacement. Once your original purchase is
received back, we will send you out your replacement. We will notify you of receipt and dispatch of new
item. Shipping costs will apply . Please contact me at service@nectarandbee.com.au if you have any
queries.